This Privacy Policy explains how glÆs-studio Limited (“we”, “us”, “our”) collects, uses and protects personal data. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant privacy laws.
1. Who we are
Business name: glÆs-studio Limited
Company number: 16691986
Registered address: Greater Manchester, United Kingdom
Email: gareth@glaes-studio.com
Telephone: +447947620908
We are the data controller for personal data we collect.
2. The personal data we collect
We may collect the following data when you contact us or commission work:
Name
Business name (if applicable)
Email address
Telephone number
Delivery/invoicing addresses
Project information you provide (including drawings/specs/measurements, finish preferences, and correspondence notes)
Payment and invoice details (where applicable)
Communication history (emails and messages)
We do not intentionally collect “special category data” (e.g. health data) or information about children.
3. How we collect your data
We collect personal data when:
You contact us via email, telephone, website enquiry forms, or social media
You request a quote, place an order, or commission a bespoke piece
You provide delivery and invoicing details
4. Why we collect your data (how we use it)
We use personal data to:
Respond to enquiries and provide quotations
Design, plan, and deliver bespoke cast glass commissions
Manage project communications and timelines
Arrange delivery/collection and coordinate logistics
Issue invoices, receive payments and maintain accounting records
Keep business records and resolve disputes if needed
5. Legal basis for processing
We process personal data under UK GDPR on the following legal bases:
Contract: where necessary to provide quotes, supply commissioned work, deliver goods/services, or perform obligations.
Legitimate interests: to respond to enquiries, keep records of professional conversations, and manage client relationships.
Legal obligation: where required (for example, retaining invoices for HMRC).
6. Sharing your data
We only share personal data when necessary to run the business, for example with:
Couriers / delivery companies (name, contact details and delivery address)
Professional advisers such as accountants/bookkeepers
IT providers such as website hosting, domain/email provider, cloud storage providers
Payment services (where relevant)
7. Where your data is stored
Personal data may be stored securely within:
Email accounts used for business communication
Spreadsheet records used for client/project tracking
Future CRM system (when implemented)
We take appropriate measures to protect against loss, misuse, unauthorised access, or disclosure.
8. International transfers
Some service providers may store or process data outside the UK. Where applicable, we rely on appropriate safeguards such as adequacy regulations or standard contractual clauses.
9. How long we keep your data (retention)
We keep personal data only for as long as necessary:
General enquiries (not converted to a project): up to 24 months
Commissioned project correspondence and client records: up to 6 years
Invoices and accounting records: 6 years (HMRC compliance)
10. Your rights
You have rights under UK GDPR, including:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to object
Right to data portability (in certain cases)
To exercise your rights, email: gareth@glaes-studio.com
11. Complaints
If you are unhappy with how we handle your personal data, you can complain to the UK Information Commissioner’s Office (ICO):
ico.org.uk
12. A PDF version of this policy is available on request.
13. Updates to this policy
We may update this Privacy Policy from time to time.
Last updated: 12.01.2026